Refund/Return Policy

Items are entitled to be refunded or returned based on complaint. If an item is unsatisfactory, a written explanation is needed before the item may be considered for a refund. Buyer must take into account the description of the item before requesting a refund. If the item matches the description by the seller and the buyer is unsatisfied, seller is not responsible for refund. Exchanges are granted on a case-by-case basis.

Complaints

Any complaints about items or sellers may be sent to our support team: contact@qtera.com or 877-797-3494. There is no guarantee of a resolution. Each case will be looked at individually, and the seller will be in contact as well.